Write down the Space Name.

Identify the building, room and contact for each space.

Schedule a dedicated date and time for the shoot, ensuring the space will be entirely clear of people and foot traffic.

Allow for 25 minutes per Matterport scene, considering travel time and number of capture points.

Review the space floor plans or walk through to map out your estimated capture points for each space, up to 20 per Matterport space.

Turn on every single light in the space, including overheads, lamps, and under-cabinet lighting.

Partially close blinds on highly sunny days to prevent direct sun streaks.

Open all doors to rooms you intend to scan and prop them open with doorstops.

Hide all clutter, coats, bags, cables, and your equipment cases.

Set tripod height: adjust the camera lens to roughly 5 feet (1.5 meters) high. This chest-height perspective feels most natural to virtual viewers.

Level the camera: Ensure the tripod is completely level. If the camera is tilted, the final tour will feel like you are walking on a slanted surface.

Clean the lens: Use a microfiber cloth to clean the lens. A single fingerprint will appear as a blurry smudge across the entire tour.

Line of sight: The camera must always have a direct line of sight to the previous scan position.

Distance: Move the tripod 5 to 8 feet (1.5 to 2.5 meters) at a time.

Hide: Step out of the camera's view for every scan by standing behind a wall or in another room. If you are in a large open room, walk around the camera as it spins, staying directly behind the lens (the "orbit" method).

Mark features: Mark all mirrors and windows in the Capture App immediately after scanning a room using the "Mark Features" tool.

Check for missing spots: Look at the floor plan map on the iPad. If you see large black wedges between scan points, you missed a spot. Add a scan in that physical location to fill the gap.

Upload on Wi-Fi: Matterport files are massive. Do not try to upload using cellular data on-site. Take the iPad home or to an office, connect to a stable Wi-Fi network, and initiate the upload.

The "Open Door" Rule: If a door is closed during the scan, the camera registers it as a solid wall. Your virtual users will not be able to "walk" into that room. Use doorstops to keep doors securely open for the entire production.

Matterport Craves Light: Cameras perform best in bright environments. Rely on the physical lights in the space rather than natural sunlight, which can interfere with the camera's infrared sensors.

The Camera Sees 360 Degrees: Remember that there is no "behind the camera." Anything left out in the room will be visible in the final tour.

The Golden "Line of Sight" Rule: Never break the line of sight between your current scan and the previous scan.

Do Not Jump Across Rooms: Moving the camera 15 feet across a room will cause the software alignment to fail. Stick to gradual 5 to 8-foot movements.

Marking Mirrors is Critical: Mirrors confuse the camera's infrared sensors, making the reflection look like an entirely new room. If you do not mark mirrors in the Capture App, your final floor plan view will look shattered and broken.

Cause: You moved the camera too far away from the last scan point, or broke the line of sight.

Solution: Move the tripod halfway back to the previous successful scan spot and try again.

Cause: The camera cannot see enough unique visual features to figure out where it is. This is very common in long, empty, white hallways.

Solution: Stick a piece of blue painter's tape or a brightly colored sticky note on the blank wall to give the camera a temporary reference point.

Cause: An object, person, or door moved while the camera was actively scanning.

Solution: Delete the scan where the movement occurred, return the object to its exact original position, and rescan the point.