We know these surveys might pop up for you or your team when you’re not expecting them, but if you have a minute to give us some feedback, it genuinely goes a long way towards making Circuit a better product for you and your business.

NPS is an industry standard way to collect feedback from customers. It usually starts with a simple question like “How likely are you to recommend our company to someone?”

We collect feedback with NPS surveys throughout the customer lifecycle, approximately every 6 months.

Here’s Circuit's NPS survey, which will appear in your Content Management System (we send email versions too):

The survey asks you to rate your likelihood to recommend us from 0 to 10. These numerical ratings let us know how we’re doing.

We’ll then ask if you would you like to add a line or two to explain what you love or how you think we could do better. These comments are ✨gold-dust ✨

Ok, this is where we are so far:

✔️ We’ve asked you for feedback

✔️ You’ve taken time out of your day to give us feedback

🔲 Now it’s on us to make sure that feedback gets put to good use.

Firstly, we analyze the numerical ratings and feedback at the customer level. Honest feedback is incredibly valuable in maintaining a great constructive relationship with our customers, and knowing how we can work together for you to achieve success.

We use your feedback to inform our product roadmap and improve our support resources. For example, feedback regarding CTAs will go right to our product and development team. Feedback regarding our help content will get to our Customer Success team. This is how each of our teams know where they can do better to ensure we continue to improve Circuit for you.

Other ways to share feedback

Have feedback for us and you haven't been sent an NPS survey? Contact support@madewithcircuit.com any time.

So that’s NPS in a nutshell. We really do value your feedback, and it all goes towards making Circuit better for you.

Thanks for your help 🙌

Send us a message and we will be happy to assist you.